In accordance with our values, we strive to deliver and provide the best service to all our partners we support and serve. We continually look to improve the work we carry out. As part of this we welcome feedback and constructive criticism, by phone, e-mail, letter or face-to-face communication.
Anyone wishing to discuss an issue should fill out our complaints form here.
If it is felt the complaint has not been resolved through this process, a complaint may be made as follows:
- The details of the complaint, with as much information as possible should be written in a letter or e-mail addressed to Donna Callowhill, Admin Support, Get Berkshire Active, The Abbey, Bisham Abbey National Sports Centre, Marlow Road, Nr Marlow, SL7 1RR donna.callowhill@getberkshireactive.org.
- The complaint will be recorded and an investigation undertaken. As part of this process where it is felt appropriate and necessary discussions will be carried out with the individuals connected to the complaint. The instigator of the complaint may also be contacted to discuss the complaint in more detail
- Upon completion of the investigation into the formal complaint, Get Berkshire Active will respond formally to the instigator of the complaint. If the complaint is upheld a summary will be provided of the actions taken to mitigate the complaint and an apology will be provided, if necessary
On-going Complaints
If the above process does not provide a level of satisfaction, please write directly to Brett Nicholls, Chief Executive at brett.nicholls@getberkshireactive.org who will review the procedures undertaken and decide whether any further action is necessary. The outcome of this final part of the process will be communicated in writing.
General Feedback or Concerns
Your feedback is important to us. If you would like to tell us about any improvements we can make or raise any concerns you may have, please get in touch here.
